Privacy Policy

Last updated 20 September 2026. Tem is operated by Four Cents (“Tem”, “we”, “us”).

Tem turns Instagram comments into DMs: when someone comments a keyword on your Reel, Tem sends them a private reply with your link, and shows you what happened after. This policy explains what we collect, why, and your rights over it.

What we collect

• Your Tem account: your email address and a securely hashed password (we never store your password in readable form). If you sign in with Instagram, we create your account from your Instagram username and store no password you didn’t set.
• Instagram data, via Instagram’s official API, only after you connect: your professional account’s username and basic profile, your media (Reels/posts) and their captions and public metrics, and the comments on posts you automate — including the commenter’s username and comment text — so Tem can recognise your keyword and reply. We never receive or ask for your Instagram password.
• Automation & delivery data: the keywords, links and replies you configure, and a log of DMs sent, delivered, failed, and tracked link clicks.
• Device & usage data: a push-notification token (if you allow notifications), and basic app/usage events to keep the product working.
• Payments: if you buy a plan, our payment processors (Razorpay in India, Stripe elsewhere) handle your card details. We do not store card numbers; we store which plan you have and when it renews.

How we use it

• To run the automations you create — read matching comments and send the replies you approved.
• To show you performance: delivered DMs, tracked clicks, and outcome analytics per Reel.
• To send you product notifications you opt into (e.g. “your reel is working”), which you can turn off any time.
• To operate, secure and improve Tem, and to comply with the law.

We do not sell your personal data, and we do not post, follow, or message anyone on your behalf beyond the automations you explicitly set up.

Who we share it with

Only the processors that make Tem work: Meta Platforms (the Instagram API), our hosting provider, Razorpay/Stripe (payments), and Expo (push notifications). Each receives only what its function needs.

Retention & deletion

Delete everything in one tap: Account, Delete my account and data (app), or Settings, Account (web), or remove Tem under Instagram’s Apps and websites and choose "delete data". Each path erases your account, sessions, Instagram connection and token, automations, DM events including commenters’ usernames and comment text, tracked links and clicks, usage counters and push tokens, immediately. Invoices are retained as tax law requires and no longer link to an account. Status of an Instagram-initiated request: tem.app/data-deletion. We keep your data while your account is active. You can disconnect Instagram at any time from Instagram’s settings or from Tem — automations stop immediately. You can delete your Tem account and its data by contacting us; connected Instagram access is removed first. We retain minimal records where the law requires.

Your rights

Under India’s Digital Personal Data Protection Act and similar laws, you can access, correct, or delete your personal data, and withdraw consent. Email us and we’ll action it.